We've made managing your subscription easier than ever before. By filling out an online request form, you're able to place your paper on a temporary hold, pay for your subscription, report a delivery issue and much more. If you prefer to contact customer service directly, please call us at:
Monday-Friday: 6:00 a.m.-5:00 p.m.
Saturday/Sunday: 7:00 a.m.-10:00 a.m.
What can we help you with?
Report a delivery issue
If your newspaper is ever missing, damaged, or incomplete, submit a Report A Delivery Issue request or contact our customer service department.
Temporarily stop newspaper delivery
Be sure to fill out a Vacation Stop request or call our customer service department when you need to place your paper on a temporary hold.
Renew your subscription
For your convenience, the Kane County Chronicle newspaper offers the following payment options:
By choosing the convenience of EZ-Pay, you authorize the newspaper to bill your subscription to your credit card each month at the rate of your last invoice. We accept Master Card, Visa, Discover and American Express.
When renewing online, you have the option of submitting a one-time payment or signing up for the EZ-Pay program. We accept Master Card, Visa, Discover and American Express.
You may renew your subscription with a check, money order or credit card by mail. Once you receive your invoice, please select how many weeks you would like to renew for from the options provided, enclose your invoice remittance slip with your payment and mail to:
P.O. Box 250
Crystal Lake, IL 60039-0250
Link your print subscription account for unlimited digital access
If you are a premium member, unlimited digital access to KCChronicle.com is a part of your subscription. Choose activate your account. You will be asked to provide your subscription address to confirm you are eligible for this option. Activate your digital account TODAY!
Change of address
If you are moving within the area, please submit a Change of Address request or call us about transferring your subscription from your old address to your new address at least 4 days before moving.
Kane County Chronicle would also make a great gift for relatives or friends. Decide how long you want them to receive the newspaper: 13 week, 26 weeks or 52 weeks. Thursday mail subscription packages available.
Back issues of the Kane County Chronicle newspaper publications for the previous 30-day period are available at the customer service counter. The cost of the papers range from $1.00-$2.00 per issue. To have a back issue mailed, the cost ranges between $1.00-$2.00/issue plus postage.
To inquire about a back issue or to have one mailed, please call
Newspaper In Education
The Kane County Chronicle newspaper’s NIE program provides a “Living Textbook” to our schools. The newspaper that you read each day is a powerful teaching tool. This “living textbook” is as fresh as each day’s news. Newspaper In Education (NIE) is a unique partnership among classrooms, community sponsors and publication Newspapers. Schools throughout the Kane County Chronicle delivery area receive the newspaper daily FREE of charge because of generous community support.
The NIE program also provides teachers with curriculum ideas. The NIE program is supported by individual and business sponsorships. For more information on sponsorship opportunities or newspaper delivery for your classroom, please call Patty Smoll at (815) 526-4408.